Frequently Asked Questions

SIM Registration

How much is a QCell card? QCell SIM Card is absolutely FREE of charge. Just visit a QCell Customer Care Centre with one of your national documents for SIM card registration.
Why do I have to register my QCell line? It is a mandate from the government of the Sierra Leone to register all SIM cards for security reasons and to reduce phone related crime.
What documents do I need to register my QCell SIM card? You will need an International passport, National ID card, Drivers Licence or Voters card. Non Sierra Leoneans can use their International passport or Aliens card.

Data Bundle

How do I know that my data bundle is about to expire? Dial *303# and reply with option number 5 which reads Check Balance. Similarly, you can dial *101# for information on your account balance.
What happens when my data bundle expires? The Bundle is valid for 30 days from the date of purchase. When expired whilst you still have credit, you can switch to the Pay As You Go to continue using the internet with your credit. Dial *303# and reply with option number 3.

Customer Care: 111 Check Credit: *101#